My intention was not to so much critisize UPS, but to share some good experience with merchants.
However, UPS still could do a lot better job.
1. If they were to deny any late claim, they should not have picked up the speaker.
2. They should have made it clear that the inspection was to be done at the sender's site. If I knew it, I might have thought differently.
3. The sender's UPS accepted insurance initially, but refused to insure it at any amount when it was sent to Ty.
Even if I had reported the claim earlier, the UPS store would still have refused the claim due to faulty packaging, even though it was same as factory packaging.
It would be very hard to pack 135lb speaker to sustain any drop or hard impact. The big dent on the corner surely shows that the speaker might have been droped or banged on hard object.
Anyway, I do not disagree UPS may have better policies than other carriers, but there seems to be still a lot to be done differently. As said, it would be a good idea to take pictures and check with UPS/FedEx/... store guys that the packing is secure and damage claim will hold.
However, UPS still could do a lot better job.
1. If they were to deny any late claim, they should not have picked up the speaker.
2. They should have made it clear that the inspection was to be done at the sender's site. If I knew it, I might have thought differently.
3. The sender's UPS accepted insurance initially, but refused to insure it at any amount when it was sent to Ty.
Even if I had reported the claim earlier, the UPS store would still have refused the claim due to faulty packaging, even though it was same as factory packaging.
It would be very hard to pack 135lb speaker to sustain any drop or hard impact. The big dent on the corner surely shows that the speaker might have been droped or banged on hard object.
Anyway, I do not disagree UPS may have better policies than other carriers, but there seems to be still a lot to be done differently. As said, it would be a good idea to take pictures and check with UPS/FedEx/... store guys that the packing is secure and damage claim will hold.