2. cables
  3. 1438577636

Homegrown Audio ripoff?

I placed an order from them on July 18th. I tried to pay via Pay Pal but the link kept cycling me back through to the payment page. Since they don't take credit cards I resorted to using BofA's bill pay. The payment went through on the 22nd and I haven't heard from them since. I ordered these for a friend who doesn't do much in the way of online anything to the tune of $1200. Years ago I purchased a lot of cable though them and have loved it and don't remember any customer service problems. I'm getting really nervous. Suggestions? Ideas? Thoughts?
mterle

Showing 3 responses by maxima95

maxima95
289 posts
 
There is a thread on problems with Homegrown Audio at Audio Asylum:

http://db.audioasylum.com/mhtml/m.html?forum=general&n=679112&highlight=homegrown&r=&search_url=%2Fcgi%2Fsearch.mpl%3FForumSelect%3DSelected%26searchtext%3Dcoda%26Selec
maxima95
289 posts
 
Mterle - Don_s is right about seeking out the state AG. When I was having problems with them, I found a state consumer affairs office in Roanoke (where HGA is located). I think it was affiliated with the AG.

As it turned out, my issue was resolved - albeit clumsily and slowly. I did not have to contact the consumer affairs office.

I do not have this information any more. I acquired it via a search.
maxima95
289 posts
 
This would probably be best. It is unconscionable for HGA to continue to have have a full-blown site conveying the impression that they are a fully-functioning, customer-oriented company (as they were some years ago).

It is unfortunate, because they have (or have listed on the site) some useful DIY parts.
More to discover