Herbie's Audio Lab

The dealer wasn’t even saying anything negative. He was responding to a comment I made about an item being listed as out of stock on Herbie's website. When I ordered it from the dealer I thought he might have stock on-hand. It’s why I ordered it from him. His comment was in the context of ’just because it’s listed as out of stock on Herbie's site it might not be. Steve isn’t involved any more and the website info might not be as up-to-date as when he was.’

I just made the observation here that I was surprised to hear that Steve was no longer involved. That was the extent of it.

Steve has retired (I think semi-retired). I recently contacted him via an old email address to ask a question and he stated that his son Robert has taken over the day-to-day business.

They have a new, much improved website.
I ordered a couple of items and Robert seems to have things under control now. 

I recently made a purchase from Herbie's, and dealt with Robert who was very responsive when I had some questions.  Not only was he quick to reply, but his answers were very insightful and revealed he had a firm understanding of the underlying science and technology.    I think Herbie's is in good hands.

+1 re. Robert running the business and being responsive and helpful.

One of the few guys in audio that whatever Steve said I believe !