Here a link that might help. See Audiokinesis post. http://forum.audiogon.com/cgi-bin/fr.pl?cspkr&1095337490
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Sounds to me like either the panels aren't getting charged up, or the signal from the amp is not reaching them, or both. My first guess would be that one or more of the wires going from the panels into the electronics is not pushed into its socket all the way. Suggest you double-check those connections if you haven't already.
thanks for the responses - I'll get him to check connections first - it does actually sound like the panels aren't charged, although I did get the crackling sound when adjusting the bias. It's like somebody has turned the treble all the way down on a car audio receiver. I agree these are outstanding speakers in their class - so I would like to get them fixed!