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Help: My newly upgraded AA Capitole gives no sound

I recently got back my capitole CD player after a Signature Edition upgrade in AA factory France. It has a serious problem: NO SOUND. Everything else seems to be working perfectly: disc reading, display, control buttons, remote etc.

On three or four occasions I managed to get the sound whilst continuously interchanging the channels on the remote (SPDIF/COAX/T&T etc.) or through the buttons on the player itself but whenever the player is stopped (e.g to change disc or to shut down), the player refuses to produce any sound on resumption of play even though the disc is spinning and the display clearly indicating that it is playing (i.e. pressing play button).

When it does decide to play, it plays flawlessly with wonderful sound until the end of the disc. When it is playing (with sound coming out of the speakers) and REPEAT MODE pressed, it plays on and on for days until stopped. But as soon as stopped, the problem comes back.

Same problem when an external transport is used via digital input.

Checked the internal cables, they are all properly seated. The Circuit Board is in good condition and no visible signs of any damage.

Two-way communication with AA France is almost non-existent and terribly frustrating. Am stuck with a new upgraded player costing over $10,000.

Has anybody come across such problems with their Capitole or Prestige? Can you help in identifying possible causes? Could it be a software/chip problem incompatibility with the new transport (installed FOC by AA factory within the upgrade. The Chip version is 5.6.
Any help would be much appreciated.
Many thanks.

lall

Showing 2 responses by audiofun

audiofun
799 posts
 
This is interesting and I am watching Audio Aeros response carefully. I have been very weary of buying items from overseas due to issues such as this. Having said that...I have owned the Kora 100SB Triodes and when one of the units ran amok, Kora was fantastic in their responses to me and getting the product taken care of. I also have a Graaf Modena and I have to say that Graaf has been very responsive when asked about the stereo to mono conversion kit.

What i am saying is that manufacturers should really be careful how they present themselves on these forums because we as the consumers are paying attention to every thing they write and how they respond the us the customers after we have dropped major coin for their product(s).

Now this does not absolve the buyer either, I guess it comes down to who has the paper trail to back up his/her story.
audiofun
799 posts
 
I am with you guys on the warranty issue. I almost purchased a pre-owned XBrand CD Player some years ago that had just been sent to the factory for a checkup and was still under warranty. I called XBrand to confirm this and they did...but no warranty transfer (on a $25,000.00 unit that they had just checked)...guess what no-sell.
All this to say that support is VERY VERY important as is how you stand behind your product from a warranty standpoint.

I LOVE Pass Labs stance... They have a set warranty period but then go on to say, if something does go wrong after the warranty call us anyway... Now THAT'S service!!!

At least I remember my former Aleph 1.2 manual saying that.
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