Help my Innuos Zenmini streamer is only half working.


I have had my Innuos Zenmini mk 2 for a couple of months and working perfectly. I stream and listen to music that has been burned to the internal hard drive. So finally had the opportunity to listen to some music last night it's been about 5 days sense it was up and running with no issues. I stream Tidal through Ipeng on my iPad. When I went to the apps menu to tap on Tidal which I always do to open it up it says " Tidal log failed please check your tidal credentials on my squeezebox.com. I know it's been a while since I set this up but I don't believe I have a "mysqueezebox" account. And I don't know why I would need one since everything worked perfectly beforehand. Now I did buy the streamer used the previous owner did stream Tidal so I don't know if that has anything to do with it, I did switch it over to my account though. I can play music off the hard drive without any issues. Any advice would be greatly appreciated thank you. 

Steve
sjsfiveo
It sounds like it’s asking for the previous owner’s credentials. Is there a way to do a system reset on the Zen, erase all previous info and start from scratch?
Yes you open up the Innous control program and under system there is a tab to do a factory reset.