Biz, why so hostile? Although calling a manufacturer about a problem is the obvious thing to do, even the best customer service departments can be a pain in the neck to deal with at times. It might take 10 minutes on hold, or a "we'll call you right back", or "so and so's not here today", or explaining yourself a number of times until you finally reach the correct party. Why NOT reach out to Audiogon members for advice? That is a good part of what these forums are all about. I for one am very grateful for some of the advice given here, why not answer the question if you can, instead of scolding someone?