HELP! Large speakers fell over during shipping.


Bought a pair of Dali Euphonia MS5 speakers. They must have fallen over during shipping. They were upside down on the pallet when they got to my house. 155Lbs for each box.
My question is, what could have happened internally? Could drivers be harmed? Crossovers? I refused delivery, but now the seller wants them re-delivered so the insurance agent can look them over. I never took them out of the (destroyed) boxes, but now I’ll have a chance to, and check them out. What should I look for (even if they still sound good)?
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Showing 1 response by hickamore

If there is a shipper who specializes in huge, heavy, yet lovely and delicate furniture-grade loudspeakers, I don't know about it. To those responsible for hands-on physical movement, cargo is cargo. "A mind that's weak and a back that's strong," to quote Merle Travis with a nod to Mark Knopfler.

$800 and it's not "white glove?" That's why, if ever again I buy giant loudspeakers, I will drive directly to the US manufacturer or in-stock dealer and collect them in person. Any fault will be my own or that of the insured bozo who rear-ends me. Like Miller (albeit with far less technical knowledge), something learned from experience.