HELP! Large speakers fell over during shipping.


Bought a pair of Dali Euphonia MS5 speakers. They must have fallen over during shipping. They were upside down on the pallet when they got to my house. 155Lbs for each box.
My question is, what could have happened internally? Could drivers be harmed? Crossovers? I refused delivery, but now the seller wants them re-delivered so the insurance agent can look them over. I never took them out of the (destroyed) boxes, but now I’ll have a chance to, and check them out. What should I look for (even if they still sound good)?
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Showing 1 response by csmgolf

If Talon was dumb enough to pack any speaker that way, they deserve the incurred cost to replace them. Honestly, that is pathetic.  I have received two different speakers that were factory crated and the packing was by far better than any cardboard box and foam packaging I have ever received on any speaker, including a pair of Tekton Electrons. Of all the packaging I have seen, I would describe the Electron packing as adequate, nothing more.

In the pictures the seller sent, were the crates banded to the pallet? I would be surprised if a freight company accepted them without banding, but you never know. If they were not banded to the pallet, I can see how they could be easily dumped off with a forklift. It would also likely be the sellers problem.