HELP FedEx Mangles Speakers - Refuses Claim


I received double boxed with ample foam padding top and bottom - large, expensive speakers that are crushed on the corners and bottoms. I took dozens of pictures while unpacking, have all shipping materials, filed claim, met with claims agent. I did it all correctly and was denied via form letter. Any legal referrals, appeals, BBB, class-action process help etc., is appreciated.
pbredi

Showing 1 response by willland

"I received double boxed with ample foam padding top and bottom - large, expensive speakers that are crushed on the corners and bottoms."

When you say large, do you mean heavy also? Ground parcel is usually not the method most mfr's send their 100+lbs $$$ speakers to the retail stores or to end user customers. They know the high risk of damage and they shrink wrapped palletized in original packaging and send them freight.

Truthfully, without orginal mfr's box and padding, winning a freight claim with these companies is virtually impossible.

Sorry about your situation. By the way, it is the shippers(sellers) responsibility to make you whole not the shipping company.

Bill