I use fedex regulary . Whenever i pack a item and ask for insurance they open the box to see if it was properly packed. If they see it is not they will not insure it until it meets their requirements . If it is they will insure . So for them to deny because of improper packing does not make sense . I assume they must have opened the boxes to see . If they did not that was probably a employee mistake.If they insured it and it was damaged it is their fault .
HELP FedEx Mangles Speakers - Refuses Claim
I received double boxed with ample foam padding top and bottom - large, expensive speakers that are crushed on the corners and bottoms. I took dozens of pictures while unpacking, have all shipping materials, filed claim, met with claims agent. I did it all correctly and was denied via form letter. Any legal referrals, appeals, BBB, class-action process help etc., is appreciated.