Do they offer any alternative to settle the claim? If so, as long as you don't accept it the claim will remain open and will get someone's attention. They should come back to you after a few weeks wanting to close the claim. At that time you can get a real person to hassle back at. That seems to be the only way to get a carbon-based life form to have a dialog with. But, they have to be willing to offer an alternative which, it sounds like, they haven't done yet.
HELP Federal Express broke it and WON'T PAY
The speakers were shipped Fed Ex COD insured for the value paid ($1800) purchased used from a private party. One speaker was chipped slightly on the side during shipping. It was packed in original packing. It will cost $400 to repair plus round trip shipping plus $80 for a new box.
Fed Ex is refusing to pay because I don't have an "original sales invoice". Perverse luck would have it, the seller has moved overseas.
What's frustrating is that every person at Fed Ex that I speak with is an automoton. They act like a robot quoting rules. I used to love to use Fed Ex and happily pay extra for it. Now I would go out of my way to avoid using them.
I need some help here. How to break through the beaurocratic nonsense and get this claim paid! Is there someone HUMAN I can contact at Fed Ex about this? Do I have to take this to small claims court?
Thank you.
Art
Fed Ex is refusing to pay because I don't have an "original sales invoice". Perverse luck would have it, the seller has moved overseas.
What's frustrating is that every person at Fed Ex that I speak with is an automoton. They act like a robot quoting rules. I used to love to use Fed Ex and happily pay extra for it. Now I would go out of my way to avoid using them.
I need some help here. How to break through the beaurocratic nonsense and get this claim paid! Is there someone HUMAN I can contact at Fed Ex about this? Do I have to take this to small claims court?
Thank you.
Art