HELP Electrocompaniet stole Christmas

What a mess:
After finally deciding that spending money on the latest EMC-1 parts mod, I contacted Electrocompaniet's distributor back in October to arrange to bring my EMC-1 MkII to him directly in PA so as to avoid RT shipping risks and expense for this 50 pounder. All was set for a Christmas week mod, as I was to be in NJ visiting my relatives that last week.
I called on Christmas eve to arrange a drop-off time, and was told that Christmas Day noon would be fine, but that I had to arrange the deal through a dealer! Yikes! So I remembered Fathers & Sons and called them, arranging for the paperwork and profit to be credited through/to them. Fine. So I drove 2 hours through a nasty winter storm to arrive at Warshaw's house, where he said he'd NOT perform the mod if my EMC-1 didn't have a serial number on it, as there was a grey-market guy in New York who sold a few of these this year. I assured him that mine indeed had a serial number, was produced in spring '01, and bought used by me in summer '01. He said OK, and lugged the player into his house, saying he'd call me in a couple of days to pick it up. Great!..............
I returned to NJ and watched the storm intensify....
Two days later I called to arrange a pick-up hour, and Alan told me that he did NOT perform the mod because the player had been originally sold by a Danish dealer, and NOT through him, so he had made a decision to NOT support any players not originally sold thorough him. No warranty repars, parts, nor mods!..............
I was stunned, couldn't convince him to make an exception since he had never asked me to provide a serial number beforehand, and I went through a total of a half-day of driving through a storm to accomplish this mod.
He just told me to come pick it up at my convenience. I glumly arrived on Saturday and retrieved my untouched puppy, where Alan said that unfortunately I had to share the victimization of the gray-market. I asked if I should contact a Danish dealer to see if a board-swap could be done (of course thinking he didn't really know the answer), but he thought that Electrocompaniet wouldn't support my player either! I asked with some incredulity what was going to happen with all the players that people have when they move from one country to another (!), but he said that this policy was the only way they have of penalyzing the gray market.... I suggested that in THIS CASE he should have installed the mod because of his lack of due diligence in assessing the production/sales history of this particular CDP, ESPECIALLY given my enormous effort in delivering it to his doorstep on Christmas Day.... I left sadly but gracefully.
WHAT SHOULD I DO? I contacted the Danish dealer but he's not responded. Should I contact Electrocompaniet directly and try to arrange a board swap or purchase the parts mod "kit" and instakllation directions (I'm pretty familiar with boards and soldering)? Should Alan have acted differently? Isn't the world getting small enough so that internationally-sold products should have protected lives independent of sales point?
A Happy and safe New Year to all!
Just to be clear, I didn't make the statement that mods are a waste of money. I don't believe that, and make alot of mods myself. That statement can be attributed to another member, not me.
From what i can see SO FAR:

Ernie made clear to the individual that was going to do the work that the unit was purchased second-hand and did have a serial number. From that point on, it was up to the individual doing the labor to do their homework to verify if the unit was eligible for said service / upgrades under their specific policies PRIOR to Ernie making arrangements to have said unit delivered. As far as Ernie is concerned, he did what was within his power and knowledge to produce what should have been an easy-going transaction.

FS Audio was a dealer that got stuck in the middle of a transaction that lacked good communications. No fault or blame should be put on them for anything and i don't think that anybody has pointed fingers at them at this point in time. Their offer to try and work with Ernie is quite valiant given the fact that they are now fully aware of the up-hill battle that they face.

The distributor of EC or "Alan" as Ernie referred to him lacks customer skills and is a "jag". He did not follow through on the information that was presented to him, HIGHLY inconvenienced an owner of the product from the company that he represents and gave said customer nothing but grief. As such, he is a poor company representative and quite lacking as a "human". If all EC products are delivered, guaranteed and upgraded via "Alan" within the USA, i would avoid buying an EC product in the future. That is, so long as Alan is involved with the transaction and maintains the same attitude towards customer support. This is sad though, as i personally like and have recommended the EC player to several others. I will stop doing so immediately.

With all of the above in mind, Ernie has yet to contact EC directly and should do so immediately. I would NOT take the "vocal" approach as this would put EC on the defensive. Ernie should contact EC and explain that he owns one of their products that he purchased second hand. I would tell them that you were basically happy with the unit but were looking for ways to improve the performance of your system. As such, you had found out that there was an upgrade that could be done to this unit and you would like to do so. At the same time, you might want to mention that you had no reason to purchase another product from another company so long as EC was willing to offer good customer and product support. Doing such would allow you as a customer to continue to support a company and product that you had been quite happy with in the past. You should ask them how you can go about having the upgrade installed and who to contact. If they mention Alan, it is time to explain the situation while highlighting the fact that he was a truly poor representative of their company and that you simply wanted to continue to enjoy your EC product in upgraded form and he left you hanging. That is the high and low of the situation in a nutshell.

If EC truly is a "good company", it should not matter where the product was purchased if one of their customers is willing to pay for service and / or upgrades. Things would be different if it were a stolen item or the work was being submitted under the guise of a warranty claim, but since that does not come into the equation and the US distributor has already confirmed that the unit is not stolen, they should be able to make arrangements with a US dealer to satisfy Ernie's desires.

Needless to say, I will be curious to see where this goes. Sean
Can we get an explanation about how you obtained the unit? Was it purchased from a European dealer, European customer, US dealer, or a US customer? Happy holidays.
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Yeah, Mike, Tom (Twl) believes in tweaks and mods. I am the one who said, and believes, that mods are just a way to get more money out of consumers, unless there was something wrong with the design in the first place. But, let's not detract from the purpose of Ernie's thread. It's hard to disagree with anyone here.