Held up in customs


I just purchased a CD player from a gentleman in Vancouver and had it shipped UPS Expedited 2 day. When the package got to the states it was placed on customs hold. When I spoke to someone at UPS they said it would take at least a couple of days and customs could do whatever they wanted to the package or simply keep it. I'm wondering if anyone out there has had any experiences with the Customs Service or FDA in regards to international shipments.
128x128jond

Showing 2 responses by mitcho

There is no duty between Canada or the US if they are manufactured there due to NAFTA (North American Free Trade Agreement). The only fee the government could charge is sales tax. Canadians pay sales tax on items every time they receive an item from the US.
UPS charges a fee to take the package to customs. Usually they do not take the package. Not only do they rip off Canadians getting packages from the US, but they rip off Americans getting packages from Canada.
The total fees end up costing the customer close to what the cost would be if we paid for Air Service. UPS etc. do not charge this fee if we select air service. Think of it-for an example pay 100 for next day air and pay no other fees. Instead pay 65 for 5 day ground service and then pay another 35 for brokerage. Your total cost is 90 and you had to wait an additional 4 business days. Including weekends, this could be an additional 6 days and pay the same amount. Clever marketing on UPS part. Charge less for an inferior service and then charge and end user fee which ends up costing the customer almost the same fee for this service. They must love ground shipping between countries. If they charge a fee outside a brokerage or sales tax, it is not payable. In the future, try Fed-Ex two day service. It is cheaper than next day air and is cheaper than ground + brokerage. They do not charge a brokerage fee on the 2 day service.
No offence to the Americans, but Canadians put up with the same mess when purchasing items from the US. If the seller is aware of the problems and the technicalities, there are no problems. You get the right papers, fill them out and no hassles. It is when you don't know the laws between countries that you have problems.
Laser's are the exception. If an American purchases a pair of speakers, amplifier, tubes, preamp etc. there are not these hassles. It does occur with laser units due to the various laws in effect by your own country whether it is the US, Canada, Great Britain etc.
You have to certify that it is legal in the country you are shipping it to. The customs guard from your country is not going to know if it is or not. If it is certified like Take Five Audio noted, there are no hassles. But like I said, it is only with CD's, Laser disc's etc. Any device that has a laser in it. This is not limited to audio equipment.
I would not disqualify buying from individuals from one country because an inexperienced shipper did not know the rules.