You are absolutely correct, and the customer is always right. The distributor is dead wrong on all counts. He should be immediately removed from all further mods, and all his mods should be recalled for inspection.
5 responses Add your response
Too bad Loose, we all get sheared now and then. Can you say baaaaa?
Recently I got a "mint condition" AES/EBU interconnect on eBay: hmmm, this is odd, the XLR is rotating freely at one end but it won't come apart. Well, after destroying the connector to free it, I found somebody had yanked on one end so hard that the XLR, the conductors and the strain relief had stretched and separated from the shielded sheath. I suppose that CAN happen and you might not know it. It certainly wasn't visible from the outside. BUT, to add insult to injury, to make up the difference the XLR was filled with hardened hotglue!
You may want to consider contacting MBS and asking them to make the unit the way you want, or send you a new one. We are not talking about cheap stuff here. High end manufactures know that people who invest in gear of this quality and price range means we are very particular in our selection and requirements.It is their responsibility to see that their "factory agents" perform repair and upgrades to factory specification. Its not the consumers job to be engineers, all we should have to do is pay for it. Then be able to sit back and enjoy.