Soundsmith received my phono cartridge for repair on Oct. 20 last year and it was finished on Jan. 29. This was not warranty work. The wait was about what I expected - they don't promise a rapid turnaround. I found them very pleasant and straightforward to work with.
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There is another long thread on this topic. Turns out Peter Ledermann has been dealing with major illness in his family, and he is the one and only one who can sign off on a rebuild. This seems to have slowed them down a bit. Based on the testimony of some others, your wait so far is not unprecedented and may even be on the low end of the time frame. PL is doing the best he can, I am sure.
4 months for warranty work does not sound right. In the other thread, Peter mentions that he will prioritize rebuilds of his own cartridges and shoots for a 2 - 6 week turn around. That's a rebuild, george99sa is talking about a warranty job. I would think those jobs would go right to the top of the queue.
I sent mine in on January 28 and will be getting it back on Monday. This falls within the time frame allocated.
Peter does the best work and it is worth waiting. He is the only one at soundsmith that does this work and due to family issues has delayed some work. If your cartridge required more work, and a retip does, it can take longer.
Believe it or not but a retip is more labor intensive than replacing the cantilever.
Who else offers service on repairing/rebuilding cartridges?John, I have had Andy do several rebuilds for me because of the back log at SoundSmith, ( I have had nothing but excellent work done by Peter, this was just because it was going to take to long).
There has been some recent problems I have read about with Andy, but I have always had great service from him.