Nice to read a post about a product from a company that's really trying to make things right.
Great product support from Burson Audio
Not a question, but wanted to share a really excellent customer experience.
Bought a set of Burson's Timekeeper amps. They can be used as bridged mono amps and I've really enjoyed them.
About six weeks ago, I started to notice a slight problem with one of the amps when used at moderately high volumes. I emailed Burson's support group in Australia. They responded quickly and suggested a trouble-shooting exercise and patiently explained the purpose behind the suggestion.
Long story short, the problem persisted and they proposed to send me a replacement free of charge and asked me to return the amp in question to their US-based rep. Even before I received the pre-paid shipping label, they dispatched the replacement unit from Australia.
This was a thoroughly hassle-free process and Burson completely stood behind their product. No paperwork or even proof of purchase was required.
I've no connection to the company or any retailer. I just wanted to share how well a company that makes superb equipment treats its users.
Bought a set of Burson's Timekeeper amps. They can be used as bridged mono amps and I've really enjoyed them.
About six weeks ago, I started to notice a slight problem with one of the amps when used at moderately high volumes. I emailed Burson's support group in Australia. They responded quickly and suggested a trouble-shooting exercise and patiently explained the purpose behind the suggestion.
Long story short, the problem persisted and they proposed to send me a replacement free of charge and asked me to return the amp in question to their US-based rep. Even before I received the pre-paid shipping label, they dispatched the replacement unit from Australia.
This was a thoroughly hassle-free process and Burson completely stood behind their product. No paperwork or even proof of purchase was required.
I've no connection to the company or any retailer. I just wanted to share how well a company that makes superb equipment treats its users.