Carlo, I do not work for Graham. Get in touch with them and ask about it.
But, after thinking about it a 9 gm Cartridge is not that heavy. It must be a wood body Koetsu. It should balance out so something is wrong with the set up or the way the tonearm was put together. It is a 12" arm which would require a heavier weight than a 9 or 10" arm. Maybe they gave you the wrong weight with the arm accidentally. Also the Koetsu is a very stiff cartridge and that is a lighter tone arm. You will probably have to add some weight to the head shell to get the resonance frequency down or get a stone body Koetsu which is much heavier.
It would look pretty ugly but you could wrap some lead or wheel balance weights around the counter weight for the time being.