Grado Labs customer service.

I've had good experiences with Grado Labs. When I had a short in my SR-80s, they fixed it in a timely fashion for a reasonable fee. Later, when one of its gimbals broke, they sent me a free one that I was able to install myself. I still used my 80s even after I invested in the lightweight, audiophile GS-1000. I use it every day because I like its lively open sound, rather than the veiled sound of other headsets I've tried. I like 'phones that are light enough that I can wear them for hours. I've found the Grado company friendly to deal with.

I am absolutely loving my RS2e.   They retrieve details that I’ve never heard before.  I am rediscovering my CD’s and records all over again.  I am driving them with my NAD M51 DAC onto a Massdrop O2 Headphone amp .   I’m blown away by how great the Grados sound with a $100 amp and a good source.   

They definitely have great service.  The wood finish on my G1000 headphones deteriorated after the warranty expired and they replaced the pieces at no cost.  Top notch.  

@oddiofyl  Thank you for sharing this.  You've shown that Grado Labs again proves making high quality audio products in America and backing them up doesn't need to cost top dollar