I've had good experiences with Grado Labs. When I had a short in my SR-80s, they fixed it in a timely fashion for a reasonable fee. Later, when one of its gimbals broke, they sent me a free one that I was able to install myself. I still used my 80s even after I invested in the lightweight, audiophile GS-1000. I use it every day because I like its lively open sound, rather than the veiled sound of other headsets I've tried. I like 'phones that are light enough that I can wear them for hours. I've found the Grado company friendly to deal with.
Grado Labs customer service.
Just wanted to say thanks to Grado Labs for their excellent customer service... they responded extremely fast and obviously are passionate about audio and want their customers to enjoy their products. Thanks again !