Grado A+ for customer service

I have a Grado Prestige green MM cartridge that I have used over the years.  

It was off of my turntables for a while while I tried some other cartridges.  The stylus guard (factory packaging) that I put it in for storage destroyed the cartridge body since the guard fit so tightly.  I called Grado, sent them a few pics, and they stood behind their product and sent me a replacement.

I wanted to give them a shout-out.  I appreciate companies that stand behind their goods.  My issue was clearly caused by their packaging, and they made it right.  A+ for Grado customer service!

Shane