They are highly professional and won't steal your money like that. Try to call them to sort things out.
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I just bought a CD from them through an Audiogon auction. The transaction took place without a hitch and the product was delivered well packaged as promised. I planned on buying more as titles I want become available. I would say in my experience FIM are, " very professional". I don't understand why the above posts are having such problems and will monitor these posts closely before bidding on another auction.
I wonder if the above transactions were monitored by the Audiogon purchase process that I was directed to use after the auction was concluded. In my opinion the purchasing process outlined by Audiogon insures good communication between all parties and keeps everyone aware of what there responsibilities are to make a purchase.