I've always used FedEx or asked anyone I purchase audio gear from to please use FedEx. Then my son while on Christmas break got a job at FedEx loading trucks. He told me stories that were just hard to listen to knowing my gear may have had to endure. I've always asked seller to write on box glass, fragile, this side up, my son told me that workers don't care and just laugh when they see that and through and kick the boxes on the truck. Just thinking of my tube amp being treated like this makes me cringe.
FEX EX Damaged New Legacy's
I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ......