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FedEx Shipping Damage

I recently shipped a component FedEx Ground that the buyer has reported to me as having been damaged during shipment. The item was carefully packed, double-boxed, and insured. I know that FedEx is going to do anything and everything to not honor the insurance. What are my roles and obligations and what are the roles and obligations of the buyer in dealing with this situation?
mchd1

Showing 1 response by dweller

dweller's avatar
dweller
3,730 posts
 
I wonder if it would help taking pictures when you turn the item over to the shipper?
If you can produce pictures of perfectly fine boxes being taken by their agent, with tracking number attached, what argument do they have?
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