Boa, I wonder, are you in California? The same things has happened to me on more than one occasion using UPS. It has gotten to where I will not buy from a seller who will only ship UPS. Now, I do think that much of the one carrier vs. another debate depends on where you are located. When I lived in the Midwest, UPS was golden. Never a problem. Here in the Bay Area, California, they absolutely SUCK and FedEx is FAR superior (air or ground). As it turns out, and for things that are too heavy or large, I have the most success using USPS. Insured is they key, though, I think that is the only way to be reasonably assured they will take relatively good care.