Fedex issues


For years, I have made it a standard to use Fedex for shipping of audio equipment and I think most of us have too. I might be changing my mind after a few incidents in the last few weeks.
In our neighborhood, we have had many issues with fedex delivering to the wrong address and more disturbing, been seen throwing small bags/boxes from a distance to the clients front doors. Our neighbors had their Ring cameras record these incidents and when I went out online and did some searching, this is fairly common practice.
Yeaterday, I had a shipment coming to me from an audio vendor that was worth $7,000 and there was a signature required when delivered. There was an issue where the vendor used my old address instead of my current address but I thought the new homeowners would see it was sent to me and tell the fedex guy it wasn’t theirs and he would take it back to the warehouse. That’s not what occurred. Nobody was home, so the fedex guy signed for it himself and left it out on the porch where anybody could have picked it up. The new homeowners called me when they got home to tell me my package was sitting outside. The vendor that shipped the piece asked for the digital signature and it was a line with 2 dots, but fedex indicates that I signed for it, I’m 30 miles from my old house.

What good is having paid for a signature when delivered if the carrier is going to sign for it and leave it out in the open? If somebody would have stolen the box, I bet there would be a fight since fedex claims it was signed for and delivered.
Maybe UPS has fixed their issue with dropping packages up to 5’ from conveyer to conveyer.
rbstehno

Showing 1 response by millercarbon

I was sitting at home expecting delivery of some very expensive Synergistic Research Euphoria interconnects, which usually FedEx would deliver afternoon or evening, so was surprised to see email saying they had been delivered. Especially since I was right there at home and never heard the door bell. Even more suspicious, my wife was up and in the room right next to the front door at the time delivery was supposedly made. 

Went right out and looked and found nothing. Never had anything like this before. FedEx, far as I can tell, did absolutely NOTHING to find out what happened. The reason I say NOTHING I won't go into details by suffice to say when something like this happened with UPS the driver himself called me personally to tell me where he left the package. UPS driver was really clever, let me just say that. And professional. And major cred for responsiveness.

I am leaving out a whole bunch of details ALL of which reflect nothing but BADLY on FedEx. I am leaving out a whole bunch of details of half a dozen other FedEx shipments tracking experiences. FedEx has totally lost it. I would never ship with FedEx again, if I had the choice.