Fedex, didn't it used to mean Federal Express?


I just wanted to share this story with all of the Audiogon circle...

Based on an episode I am currently experiencing, it seems the grumblings of Fedex are well founded. What was once the paragon of how to get something from here to there, is now a shadow of that reputation.

My comments are related to Fedex Ground, which has been described to me as an entirely different operation than Fedex Overnight. I only hope so.

I picked up a pair of loudspeakers in a recent auction here on Audiogon. No complaints, the handling of the auction, paying, and shipper doing his thing were fine.

Fedex took it from there. Monitoring the progress using my tracking numbers and the Fedex website, all seemed fine. Until Friday. They arrived at a corporate destination 10 minutes from my home. At 5:43 Friday morning. Theoretically, they could have been delivered to me that same day. But, no problem, I understand.

Would it be Monday, or even Saturday(not sure if they even deliver on Saturday)? Monday is fine.

NOPE!!!

So, I check back Tuesday morning, and what do I find? They left this location, and were sent back to a place more than two hours from me. Huh??? Do they have ANY idea what they are doing? It's utterly amazing to me. I mean, I used to work at the Post Office part time, and thought this kind of thing only happened there. That the "professionals" at UPS, let alone the "experts" at Fedex never blundered along these lines. Well, I guess as time goes by, instead of the giant rising up to meet the young guns, the new kids on the block are lowering their standards to meet the ponderous.

Thanks for letting me vent.

Still waiting to hear the sweet sounds of my new purchase,
Joe
trelja

Showing 1 response by slowhand

Fed Ex Ground used to be RPS, and when Fed EX bought them out they did keep most of the RPS employees. Fed Ex operates much differently than RPS did and getting these employees to learn the Fed Ex way has been frustrating at the least. There will always be horror stories from every carrier, that is no consolation to the person that it happens to, but there are millions of pkgs moving through these hubs every day and when you consider that, it is amazing that most pkgs do get to there destination on time and undamaged. If you have not guessed by now, I am a Fed Ex employee (Not Ground). I hate to hear about these "horror" stories because it reflects negatively on the company that I work for. There will always be bad employees on every job, be the majority of us take pride in our work and we are doing our best to serve you.