Both UPS and FedEx use a system of chargebacks to the origin or destination station for these claims. UPS also uses an outside contractor named Crawford to manage the claims process and they are notoriously difficult and make decisions for UPS.
Given the economy and that both companies are in severe cost cutting mode, neither one wants to pay claims like they use to (even then it wasn't fun). Getting one of the stations to accept responsibility or in UPS' case for Crawford to approve a claim is a tedious process to say the least.
As already said here, you have to get to a manager if you have difficulty at all or your claim will never be approved.
With Crawford and UPS, it is much more difficult since you can't get a UPS person unless ou are a business with a sales representative.
The safest way to send heavy (over 80 lbs) amp or speakers is indeed by LTL freight on a pallet. And yes it does cost more.
I worked at FedEx for 20 years. Things have changed.
Given the economy and that both companies are in severe cost cutting mode, neither one wants to pay claims like they use to (even then it wasn't fun). Getting one of the stations to accept responsibility or in UPS' case for Crawford to approve a claim is a tedious process to say the least.
As already said here, you have to get to a manager if you have difficulty at all or your claim will never be approved.
With Crawford and UPS, it is much more difficult since you can't get a UPS person unless ou are a business with a sales representative.
The safest way to send heavy (over 80 lbs) amp or speakers is indeed by LTL freight on a pallet. And yes it does cost more.
I worked at FedEx for 20 years. Things have changed.