As was suggested in one of the earlier posts, FedEx Ground is definitely not the same company as FedEx Express. FedEx Ground couriers are independent contractors who purchase the right from FedEx corporate to provide service to a given zip code(s). Just 2 weeks ago, a major online retailer of pro and consumer products told me that they never use FedEx Ground because of innumerable service and damage problems deriving from the fact that FedEx Ground personnel are indeed sub-contractors. With all of the above in mind, that is the most likely reason why attitudes toward and experiences with Fedex Ground are so variable. Our local FedEx Ground courier is so bad that I was forced to open a UPS account -- and I have had my own personal FedEx account since 1984.
Fed Ex Ground Shipping Woes
I've had two situations over the past 3 months where FedEx has caused shipping damange. I have had zero prior issues with them in the last 4 years. They immediately rejected the claim on the first item (packed in the OEM Box with original packaging materials and cited "insufficient packaging."
I learned quickly and recently had a seller professionally package an amp that was being shipped to me. The professional packer used a double-boxing system with at least 4 inches of rigid foam and Styrofoam peanuts. Shippers typically require a minimum of 3 inches of insulation around the unit.
To make a long story short, FedEx managed to managle the outer shipping container, mangle the inner shipping container, and damage the unit.
I'm at a loss for words......
Has anybody had better luck with one of the other couriers or any tips? I thought that both the seller and I did everything humanly possible to ensure safe delivery.
I learned quickly and recently had a seller professionally package an amp that was being shipped to me. The professional packer used a double-boxing system with at least 4 inches of rigid foam and Styrofoam peanuts. Shippers typically require a minimum of 3 inches of insulation around the unit.
To make a long story short, FedEx managed to managle the outer shipping container, mangle the inner shipping container, and damage the unit.
I'm at a loss for words......
Has anybody had better luck with one of the other couriers or any tips? I thought that both the seller and I did everything humanly possible to ensure safe delivery.