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I had one experience with Pyramid Audio. A friend has a complete stack of more than 25 year-old McIntosh gear he wanted checked and renewed if necessary. Since Pyramid is in the town where I live, 200 miles from my friend, and was one of only two McIntosh service facilities we could find in the state, I went by to ask them about doing the work. It was not a good experience, to say the least. The conversation was curt and dismissive and the quote just to look at the gear was outrageous. I came away convinced that bringing the gear to them would be a big mistake. He went to the other facility and was very happy with the outcome.
United Radio has been around forever. They were authorized warranty service agents for just about everything back in the day: Grundig, Phillips, Sony, Marantz, Motorola, BSR, Garrard, JBL, Altec Lansing and more. I haven't had any experiences with them recently, but 25 years ago they were the place to go for consumer electronics repair in CNY.
That said, I'm not sure they are a good spot to service Levinson gear. You might want to contact Audio Classics in Vestal NY. Not sure they'll work on ML as they're mostly a McIntosh house, but they might be able to steer you in the right direction.
Good luck & happy listening!
I had heard a similar story about them, I will stay clear of them.
United is a ML authorized service, but not sure if they are more mobile electronics. Will shoot an email to Classics, but if you are not a authorized center obtaining parts is suppose to be a big issue, but worth the shot.