Experience with EAD Repair

I am about to send my amp to EAD for non warranty work. Has anyone had any experience with them. Cost, timeliness, etc.
Though EAD makes fine products,their customer support,service and turnaround probably rates among the worst.Right up there with Sony,who has to the worst.
There service was good when I had my DAC repaired about 3 years ago. Now that they only sell Home Theater I nolonger deal with them, It's a shame because I really like there sound.