I'd suggest getting your dealer involved. If the manufacturer has had the unit a month yet are "not sure yet why the problem is happening," that's a poor excuse. Perhaps it's time for you to request a replacement.
Expectations for warranty repair timing
All,
I've had a piece of audio gear back with a manufacturer for repair for a month, and want to solicit feedback here on what constitutes an appropriate turnaround time for warranty repair. This isn't stipulated in the warranty paperwork, and there doesn't appear to be any guidance on this from consumer advocacy organizations, so I'm turning to you all to make sure my expectations are in the right place.
A month (or more, we'll see) doesn't feel like a reasonable wait time to me, and it doesn't help that my periodic requests for updates have been met with dismissiveness. Regardless, I'd appreciate hearing from others who have had similar experiences.
Thanks!
I've had a piece of audio gear back with a manufacturer for repair for a month, and want to solicit feedback here on what constitutes an appropriate turnaround time for warranty repair. This isn't stipulated in the warranty paperwork, and there doesn't appear to be any guidance on this from consumer advocacy organizations, so I'm turning to you all to make sure my expectations are in the right place.
A month (or more, we'll see) doesn't feel like a reasonable wait time to me, and it doesn't help that my periodic requests for updates have been met with dismissiveness. Regardless, I'd appreciate hearing from others who have had similar experiences.
Thanks!
Showing 2 responses by cleeds
swampwalker... I do know that the local respected techs have a 2-4 month backlog.Yes, I think that is quite common. I have a piece in now with an expected 12-week turnaround. But that's for a reel-to-reel tape deck. On a warranty repair, I would certainly expect to have some reliable information about the problem within four weeks. For a manufacturer to state it is "not sure yet why the problem is happening" after a month is not acceptable, imo, which is why I suggested getting the dealer involved. |