2. cables
  3. 1046783756

Excellent Audience Customr Service

I recently had a positive experience with the Audience company. My AU24 interconnects had a loose solder that caused a "chuffing" sound when rotated. I contacted Audience and received an email from product developer Richard Smith asking me to send back the IC's for repair or replacement. Less than a week after they were sent to California I received a new pair of AU24 IC's back from Audience!! Thanks Audience and Richard for the excellent customer service!!
gooddomino

Showing 2 responses by sherod

sherod
1,690 posts
 
I won't touch that one, Audioengr...
sherod
1,690 posts
 
It seems a few dealers are desperate to move product and are using aliases to do that. I know of one dealer that uses about five different aliases and sells a diversified line of product on Audiogon. I won't name names, but it is sad that some high end dealers have resorted to this behavior.I'm sorry Redkiwi that you had to be the unnecessary victim of a manufacturer's threat.The manufacturer did apologize, however, he should have done some more research before he passed judgement on you.
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