I was recently in the market for a pre amp for a friend. A brick & mortar store had something listed here that looked good. I sent them a question thru Agon, no response. Sent a nother querey 2 days later. Nothing. Waited 2 more days and sent a third. Nada. I went to their web site and left a message thru the "contact us " link. Zilch. I then called them on their phone and left a detailed voice message. Nothing . Been 2 weeks, the piece is no longer listed, and Ive never gotten one reply. If their service is that bad before the sale, Im glad I wont have to find out how bad it could be after.