2. digital
  3. 131719-90

Esoteric Support - nonexistent???

I have a DV-50 remote control which has stopped working and I have tried every method listed on the Esoteric/Integra website with no luck.  The phone number just rings and rings... I sent an email literally last December with no reply.  I'm shocked at how poor this companies service has become.

Does anyone know how to get help with an Esoteric product?

I love their equipment, but c'mon guys - at least answer the phone.

End rant.
Ag insider logo xs@2xhk_fan

Showing 8 responses by jafant

jafant
18,802 posts
 

Re-viving an older thread here- I am looking for a Remote Control for my DV-50 player.

 

Happy Listening!

jafant
18,802 posts
 
bdp24

the DV-50s or DV-60 is on my list. I would like to know where these machines can be serviced. I have heard the DV-60 but not the DV-50s spinner.  Happy Listening!
jafant
18,802 posts
 

hk_fan


Where did you find service and support for your Esoteric DV-50s ?


Happy Listening!

jafant
18,802 posts
 

islandmandan

where did you send your DV-60 (location)?

Keep us posted on the turn-around time via Esoteric/TEAC.

Happy Listening!

jafant
18,802 posts
 
Thanks! for the update- hk_fan
jafant
18,802 posts
 
Keep us posted on this situation- hk_fan.
jafant
18,802 posts
 
Hang in there - hk_fan
Keep us posted on this development.
jafant
18,802 posts
 
Keep us posted on your situation- hk_fan.
Happy Listening!
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