Hello Zd542....the disc actually played and when I went to open the tray up when it had finished playing, is when the trouble started. I have contacted the Esoteric dealer and yes it is under warranty but not happy that after 14 hours I am already having trouble ......and as you know with triple boxes and dead weight of almost 70 lbs and having to go up 14 stairs and then lifting the box into a car to take it to Fed-Ex or UPS ...is not a fun filled afternoon ....I am also curious on who is going to pay for shipping.....and to mention - the down time. |
Thank you guys ......just PO'd......but you are right - let the dealer handle this ! I will keep you posted |
...in the last year and half I have purchased an Esoteric A-03 amp, the C-03 pre-amp and the G-03 X clock ....I am NOT paying for any shipping ! It is week old with only 14 hours on it ......I want a new one ! |
...sorry that's the G-02 X clock |
...getting totally screwed over by Esoteric on this sitaution. What BS ....and I have all Esoteric equipment. The customer service is pathetic ...and I have to pay for shipping back to the dealer !!! What BS !!!! I will never buy anything else from them .... |
Update - Anthony Perotta Consulting - went way out of his way to get this corrected. I have not heard back from Esoteric as of today. I was about to pack the K-03X up to be shipped ( in which Anthony was going to pay for ) when I plugged it in one more time...and gently hit the top plate...nothing...then turned the unit on its side and the tray came out with no grinding noise .....hmmm ...turned it on its other side opened the tray and the disc popped out .......Yeeeeeesssss........so far no problems and NO call from Esoteric |
...also thank you for your post Henrycai - but that was not the case at all. Anthony Perotta has been very helpful as a dealer ...it is Esoteric that I am annoyed at the moment. I just may have put the disc in wrong .......so far no problems as I have all Esoteric and the stuff very well made..... |
.....Mr. Denon - you are correct - I contacted Esoteric first. Lesson learned |
.......it jammed once again after 20-25 hours of play. So it as NOT me and now the fun will begin as I want a new player ! Still no call from Esoteric ...let's see how they handle this going forward |
Denon - the A-03 is a 50 watt pure class A design and it is sweet ....and also a beast at 85 lbs and does run very hot. My power company loves me now The C-03 is very nuetral and matches very well with the A-03 |
.... I do even know what a dual disc is .....I only have Red Book Cd's or SCADs. None the less, it got jammed again and I shipped it back to the dealer ....and out of weeks of ownership it has been only played about 8 days due large in part to the BS surrounding this issue.....Nice ....still no call from Esoteric |
....almost a month in ...no call from Esoteric and still NO player. The dealer is doing the best that he can ....but Esoteric customer service is just plain awful. Just letting everybody here on Audiogon know that before buying....not happy at all ! |
Guido - thank you very much but the issue has grown past that as my dealer is trying to work with the Esoteric district manager / sales rep. Esoteric is definitely dragging their feet on this ......this is not the Esoteric I used to deal with. Customer Service is terrible ..... |
UPDATE : Esoteric has agreed to send me a new K-03X - I should have it later this week. I will comment further at that time - we are now looking at 6 weeks to identify, discuss and resolve this issue. |
Thank you Bill_K .....I work for a Fortune 500 company and know all to well about how things operate in large(er) corporations and you are correct on a lot of your points. I appreciate your input ...but it still stinks on how long it has taken. |
......I had the very same issues ! Prior to the Gibson buyout....the customer service was excellent and the reason I went on to buy a whole system of Esoteric.....I hope somebody from Esoteric is reading this and does something as I am not happy. |
Hello Henry .....thank you for the follow up. I have worked with Anthony for about 8 years now and has always been up front and honest with me. 95% of my system has been purchased form him..... I was not happy .....but Anthony was working with what he had and If you follow my emails , I am / was upset more with Esoteric. Anthony backed me up and insisted that the K-03X was defective and for me to get a new one. It was Esoteric that was dragging their feet and as member Bill-k noted, Esoteric is a huge corporation and it takes a lot of red tape to get things done....and most always it is the customer who is put on the back burner. No...Anthony did everything that he could do for me as a dealer. All in all ...it took about 6 weeks to resolve the issue and a lot of email messages.... |
Hello Jafant.....all is well. Now that I look back I do believe that the original K-03x was defective right from the get - go based on how this one operates. Very musical, articulate.....after about 25 hours of play. It was just a very frustrating experience as we move up these changes are not cheap .....now, I am listening to Cardas Clear Cables as I know you were along with me a big Purist listener.....I heard that they work well with Esoteric gear and I have a whole system of Esoteric gear and the Cardas match really well... have spent a fortune on the Purist which are great if not one of the best cables out thee - as I have for the most part all 20th Anniversary cabeling. But the Cardas Clear is very open natural articulate, the pace is amazing and smooth .....whoooooa This hobby never ends |
.....Jafant - I can't understand it but the Cardas Clear Interconnects are really good in my system. I like them more than the Purist 20th Anniversary's ......I paid $5,000 - $6,000 for the Purist and the Cardas are what $2,500 ! This is going between the Esoteric K-03x and my Esoteric C-03 pre-amp. Like we all have said here on Audiogon- the price mark-up on cables are huge ...and the price to materials that are used sometimes is a joke ....and it all comes down to what works in your system and what YOU like. But...we have been programmed to think the more expensive the better the cable / sound .....I am looking and listening to that thought right now |
