Esoteric K-03 X - mechanical problems w tray

About a year ago I had a problem with brand new esoteric k-05 ( noisy transport). Anthony Perrotta without hesitation managed to get me new player. All I had to do is to ship the noisy player to him.
I think OP, instead of contacting Esoteric, should have contacted the dealer first, this would save the time and frustration.

But this is what upsetting. In spite of their reputation for a great build, esoteric still releasing for sale units that are not 100% defect free. I have $100 panasonic dvd player that working flawlessly for 5 years in a row.
I still see complains on the forums from owners of new K-03x and K-01x about noisy transports.For the prices they charge us (even with great discounts from dealers) it should not happen at all.
And when the issues do happen, they should provide with completly cost free white glove service under the warranty.

When one pay about 10-15 grand for a cd player, it should not have any noise. My first K-05 had noise that was heard from 12 feet.
I am not bashing esoteric here, they build great sounding CDPs and my second K-05 is flawless, but for the price it should be perfectly build (no noise from transports) and service should impeccable.
Btw, it’s not only related to esoteric, the same can be said about some other brands.

Garebear, just contact Anthony, he should take care of this.
I totally agree with you, especially since you bought whole esoteric system, they should send you a new player. Btw how esoteric A-03 amp sounds with matching C-03 ore-amp?

Garebear, I am glad you were able to get a new K-03x and I also confirm( knowing Anthony for 10 years) that Anthony Perrotta is a top notch honest dealer that always worked out any isssues I had.
When you have a chance - try Jade audio refference gold cables - I had purist dominus, stealth indra, many others and jade gold ref brings really something magical (very close to live tones) to the sound and they sound great with my esoterick k-05.