Suggest you put in a claim with your Homeowner's Insurance company. Get docs to show unit is not repairable. If you have replacement cost coverage, you'll get the money you need to replace the unit.
Larry
Larry
Esoteric A100 Service Nightmare
My Esoteric A100 which has been stuck in a safety circuit mode after an electrical surge. I have contacted the Esoteric Service department and the unit was shipped to TAP electronics in Buena Park CA. I was contacted by the service department that the A100s cannot be serviced in the US and must be shipped to Japan due to a required tool that is only available in Japan. What??? I was quoted a shipping charge in the thousands $ and that there is no guarantee that the unit is even salvageable. The interaction with TAP electronics was a nightmare but its not relevant here. A100 has essentially become an expensive paper weight. I am disappointed and puzzled by the lack of adequate service support for a unit that sold for over $18,000. Any thoughts or recommendation on addressing this unit? I am ready to consider the unit dead and move on. This is unfortunately a last resort plea before I drop this unit to recycling.
Regards
Frank