...that's why all of my stuff is American made backed up by those with proven support. State of the art /time moves on - that's when you rely on customer support. ...a lesson for buyers of expensive boxes.
Esoteric A100 Service Nightmare
My Esoteric A100 which has been stuck in a safety circuit mode after an electrical surge. I have contacted the Esoteric Service department and the unit was shipped to TAP electronics in Buena Park CA. I was contacted by the service department that the A100s cannot be serviced in the US and must be shipped to Japan due to a required tool that is only available in Japan. What??? I was quoted a shipping charge in the thousands $ and that there is no guarantee that the unit is even salvageable. The interaction with TAP electronics was a nightmare but its not relevant here. A100 has essentially become an expensive paper weight. I am disappointed and puzzled by the lack of adequate service support for a unit that sold for over $18,000. Any thoughts or recommendation on addressing this unit? I am ready to consider the unit dead and move on. This is unfortunately a last resort plea before I drop this unit to recycling.
Regards
Frank