How are you connecting the 2 components?
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I just looked at the manual for the HK990 and there are "preout" jacks, but no "main in" or "amp in" jacks.
So I am assuming you are using the Processor Input as the hook up for the XSP-1?
If so, you'll need to go into the menu setting and look for the GAIN setting and turn up that input.
From the manual:
The level of different sources may vary. To avoid annoying level changes when switching between inputs, Gain Adjustment from –6dB to +6dB is an option for each Input.
The processor input has a different range (–24dB to +6dB), to accommodate the output levels of most processors.
BINGO! I had completely forgotten about the adjustable gain settings on the various inputs. When I accessed the setting it was at it's minimum (-24 db). A slight adjustment had the desired effect. Thank you so much. Genius' like you are precisely why I frequent this website, although it is costing me an arm and a leg in new stuff. LOL. Thanks again.