This sounds less than Fantastic and more like Problematic to me having read your description of questions. It sounds as though there is no customer support, and that the table is a flawed design which need lots of help...
Elite Rock Turntable with Excalabur Tonearm
I am interested in communicating with all who have owned or presently own this fatastic turntable/arm combination. I would love to know about any upgrades as well as where to get trough and bearing fluid? Would you also share where you purchase belts for this turntable? Finally, please share with me what cartridge, mats, etc. you use with this beautiful work of art. THANKS MUCH!