duke - i would like to put down the dealers name but i dont think it would be proper ( heres a hint, i live in southern california)...
over the 18 years i have known him, to say he is a "really good person" is a understatement:
-always does the right thing even if he takes a loss
-good for his word
-honest
-community services (help the poor)
-tells the truth
-generous
-never oversells
this is best audio dealer a customer could ever as ask for. his viewpoint/opinion/experience is as good as gold. i think this is why he gets the premium high end home system installation in the area and out of the area- impeccable reputation.
when i look to make a purchase outside of what he carries, if he knows the item he will offer his experience and the pro/cons of the item...
i do agree with you- there are 2 sides to every story...this is what was told to me
in this case with soundlab - 18 months for a repair is a long time and incorrectly repaired is insult to injury (soundlab replaced the rear base in a different wood finish because it got water damaged at the factory- didnt want to change it because it was behind the speaker and would not be seen)...
i dont have any reason to disbelieve him not to mention i have known him too long (doesnt exaggerate- very understated).. but i have experienced long repair times myself and it is pretty uncool imo get crappy service on a $$$ product)
in the case of a planar speaker (very, very delicate item) i think magnapan wins hands down- durablity, servicebility, cost, sound quality and company reputation hands down of any planar/static/ribbon speaker (this includes martin logan,quad,apogee,soundlab,audiostatic,eminent tech,carver etc...)
a lot of planar companies have come and gone but maggie has produced a high quality over the years and i have never heard or read about poor qc or customer service... that is pretty good for a 30 + year manufacture..
btw, i am not affilated with the audio industry (medical sales) just a audiophile who loves music and has been around this stuff for 18 years....
