Welcome to the rip off called DualDisc. Just about every hardware manufacturer has issued warnings that they may not play in their units as the discs are a tad thicker than Redbook CD's, DVD's and SACD's. Despite the known inherent flaw, the software manufacturers are hell bent on shoving them down the buying public's throat. To top off that issue the only spec for the DVD side is that it be at least as good as the CD type side (they can't call it Redbook because it doesn't meet the Redbook standard). That means there is no guarantee that the DVD side is going to be hi-rez.
You might consider voicing your issues to the record label(s) and the store(s) you bought them from.
You might consider voicing your issues to the record label(s) and the store(s) you bought them from.