Dont Ship UPS, Marantz tuner DOA

In reference to package id 1z1x42720301503488
I am very disapointed with the way UPS handled a stero tuner shipment to me. The unit was packed with bubble wrap and styraform peanuts in a heavy cardboard box, for shipment from NY to NJ (7 hours by car).
The appears to have been dropped with such force that the knobs actually pierced the cardboard container and the steel faceplate was bent. Also side of the box was ripped wide open, but at least someone had the sense to stick it in another box along the way (WITH NO ADDITIONAL PACKING), peanuts spilling out of the original box.

I have heard of such horror stories before and now it has happended to me.

I will never use UPS again and will go back to using FedEx as others have advised me in the past.
I own a company which distributes items all over the country since 1984. I've dropped UPS about 3 months ago for damaging items and then backing out of the insurance claim--you have to take it to a different authority since UPS is self insured. I also know of 3 other big companies, unlike mine, that have 7 figure shipping costs that have dropped them recently as well for the same reason.
Currently--and this changes from time to time and none of these guys do a good job anyway--the best selection is the post office. For heavy items, ctx is a good choice. for lighter items, airbourne is a much better choice than federal express. Federal express is good for documents, very bad for items.
In most case, I suspect the damage is caused by seller's packaging method rather than handling by UPS. If you are a buyer, ask seller to use professional packaging service. Double box with no shifting space inside is a must! You can put as much as styrofoam peanuts inside, but If they get shifted to the one side you don't get protection to the other side. that's the side where the box will hit the floor first if it get dropped. As I'm also involved in shipping business for long time, I deal with UPS, Fedex, DHL, Airbourne, US Postal service & most of trucking service everyday. I've been to most of above mentioned shipping company's facility, where they all have very same equipments such as conveyer, material handling trucks. Do you know UPS & Fedex use exactly identical trucks with different color & logos only? Just think about how manufacturer packs their product. Many are double boxed with exact fitting. You need to expect the kind of handling from all of those shipping company. Your expensive high end equipment need professional packaging before it's handed to someone who only knows to deliver to the ship to address. Remember, UPS rejects the claim if it's caused by poor packaging. If you can proof UPS's mis handling of the professional packaging, they will pay for the claim.
KRELL agrees. They demanded that I not use UPS to ship to them....too much trouble with damage.
I would never send an item like a tuner without double box system as described by Ysim. If I knew a seller intended to send me an electronic piece or speakers without this packing method, I would refuse to buy. This is not a comment on your situation in particular Joegio, just something I have learned from observation. I have built a box within a box when I did not have one available. It is very simple to do. There is no sure thing when shipping, but I gotta believe the double box method would facilitate an insurance claim!
I just bought some speakers from a gent, and I insisted they were in their orginal box, then the orginal box bubble wrapped, peanuts, and in another box. I paid the extra $20, it's worth it. Whenever I sell, I strongly suggest the buyer consider the same thing. I'll take it to MailBox Etc. for the wrapping and double boxing, then over to Fed Ex for shipping. MailBox Etc. wants a ridiculous amount for shipping, do the work and take the double-boxed item to Fed Ex yourself. I also insisted on Fed Ex ground, UPS is beyond brutal. I'll NEVER use UPS for anything.
I've had more trouble with FedEx than UPS with misdelivered and damaged packages. Considering the considerable size difference in these two companies, I only ship UPS as do a clear majority of companies.

My experience was fedex damaged a pair of amplifiers and totally denied any responsibility despite full value insurance. They said the damage was due to faulty packaging. When I pointed out that the items were shipped in the original factory cartons, they said that the packaging was used and therefore not adequate. They also said that all their packages had to sustain a 3 foot drop on their conveyor belt system despite fragile labels. They were rude, arogant and totally unresponsive to a reasonable claim for damage. It looks like bad service is the norm.
UPS had to pay the one time I made a claim. They had no defense. The package never arrived at its destination.
While occasional shipping damage may happen it is their attitude and refusal to pay legitimate claims that makes UPS a poster boy for bad business practices.
My experience is that UPS damages packages more frequently than FEDEX, but handles the claims better. FEDEX routinely denies claims that UPS pays without a fight. The problem is that UPS is more likely to damage your package. A friend of mine had two amplifiers shipped to him from different locations within weeks of each other. Both were totally destroyed in shipping. Then he shipped some amp stands using UPS. The buyer refused the delivery. When he got them back, only a small portion of the box remained. It used to be, and may still be, that UPS drivers were allowed to roll heavy boxes end over end to get them in and out of there truck instead of using a dolly. I had a pair of Mirage OM-6 speakers delivered to me that way. I was horrified to see the driver rolling this box to my door. When I confronted him about it, he explained what their rules are. The box was destroyed, and one speaker was slightly damaged. I try to use FEDEX because they have never damaged anything I have shipped. But I don't trust them to make good on an insurance claim if and when the time comes. Bax Global is very good, especially with heavy items and shipping internationally.
The fact is that ALL shipping companies have rules about how something is packed. I try to overpack my stuff as much as possible and use the original cartons. Sometimes it isn't possible due to lack of space but when it is, I pack so that Godzilla couldn't break it if he stepped on it.
Think the drivers, packers and movers care about your stuff? Think again! These folks are under TIME constraints i.e get it to you as fast as possible and don't worry about damage. What was that Jim Carrey movie where he posed as the UPS guy? It was funny because it was a satire of something that actually happens, albeit not as obviously.

Protect yourself and pack carefully. Double box when you can but also put some bubble wrap between boxes. As someone said above, peanuts can shift. Use them only when space constraints restrict bubble wrap.