Does Anyone Know What is Up with High Fidelity Cables?


Does anyone know what is going on with High Fidelity Cables?  Lately they have had several sales with big discounts and I ordered a cable on October 3, yet to be delivered.  I have never received any information of any type from them and they only occasionally respond to my order update requests with a revised delivery date which they then do not meet.  This has been going on for over 8 weeks now and I wonder what the issue is.  I am told it is machining problems but concerned that the big sales, false promises, and failure to deliver are indicative of more serious problems.  Any insights will be appreciated.  Thank you.

rlawry

Well, wouldn't you know, I finally received an email from Casey that my Reveal power cable is shipping today.  They did promise to ship overnight and unfortunately it shipped ground 🙄, but who cares, a few more days matter little in the almost 60 days it took to ship.  So hopefully all those who also have orders with HFC will get their long-awaited products shortly.  I can say honestly that I have little stomach for another customer service experience at HFC but there are always used products from private parties.  Not to mention other upgrade paths like DACs, amps, tubes, other cables, and various tweaks.  I still maintain that HFC products represent some of the best sonic upgrades I have heard in 50 years of audio.

And to answer aniwolfe's question, yes, I did try the Chat and sometimes they responded (Brit and Casey) but it was sporadic.

Best of luck to all.

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No excuse for going weeks or months without returning calls or emails from customers - that is just disrespecting the customer. 

I was so upset I ordered another power cord. That should teach them!

Lol!  They will get payback by calling you every single day for the next 6 months with an order update.