Does a new cd transport require break-in time?

Seems to me like a sh***t company .it's a shame. 

The package was put in its original carton and packed securely,
i dont think it could have gotten scratched by FedEx.
Schiit still says I didn’t put the proper label on it when I assured them I did.
Aggravating!
Its possible that FedEx did screw up by pasting their label over Schiit’s but  Schiit insists I’m at fault.

......I waited a week. No indication of them sending me anything. I called and they said there was no evidence I had sent it, even though I followed their instructions implicitly,
By this time they had received my unit......

When you send something Fedex, regardless of the entity paying for the shipment, *you* immediately receive a receipt with the tracking number that you can (and should) use to track the package. Point is you would know whether or not they received it.

Here is something else to do now, as I’m about to "pull a string" here on your behalf. Send an email directly to Jason Stoddard describing your situation *and fedex number*. Email him at at [email protected]. Then, kindly report back here (as you have already been doing) as to whether or not you are getting the service you expect and deserve.