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Do not buy any Sonus Faber used

Sumiko just announced that
"IN ADDITION, SUMIKO WILL NOT SUPPLY PARTS AND/OR SERVICE FOR ANY SONUS FABER PRODUCT WITHOUT PROOF OF PURCHASE FROM A SUMIKO AUTHORIZED DEALER IN NORTH AMERICA ".

What a curious statement . Can you imagine Volkswagen refusing to provide parts for their own cars, no matter where they were bought? I do hope other distributors will follow. It would surely drive the prices down considerably on Audiogon for used gear.
limono

Showing 1 response by rrog

rrog
1,958 posts
 
I have had excellent customer service from Sumiko. When I needed spikes for my REL subwoofer they were very friendly and provided me with a set of spikes for only $10.00. I later needed an amplifier repaired and I received the same prompt and friendly service and the cost was very reasonable.

I suggest calling Sumiko and ask for Dermot if you have any concerns about parts and service for Sonus Faber instead of jumping to conclusions.
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