2. misc-audio
  3. 1181890919

Dissapointed buyer, item malfunctions experience?

I sold a nice CD player that functioned perfectly up to the time I shipped. Buyer plugs it in and only one channel works. Box looks like no mishandling occured during shipping.
I spoke to the buyer, ( really nice guy). I also felt really bad about the item not functioning properly. I was going to refund all ship cost and payment.

He actually wanted to keep the unit so we agreed to have the unit fixed at my cost and I pay for ship to and from authorized repair shop.

This is the first time I have had to pay to have anything fixed that I have sold. I have been lucky and should be grateful because every transaction is a gamble.

I am curious as to what others have done in this situation and what possible pitfalls might occur during the repair process.

What has been your experience and is there actually a set of rules we should follow when this happens?
thanks
Matt
shoe

Showing 1 response by steveaudio

steveaudio
331 posts
 
Well, the more complicated, delicate, or expensive the item, the more risk there is in: shipping it, selling it, or buying it used. I'm always wary of shipping CD or DVD players because they are so complex, & prone to failure anyway IME.

All of us here could just go buy all our gear brand new from dealers, but we want to get a bargain, so we buy stuff used, & save at least 50%, so then there's more risk involved. (Which is totally different from saying that A'gon sellers shouldn't totally try to accomodate the buyer, if there's a problem.)

There's always all kinds of risks to both buyers, & sellers, when buying used gear via the internet.....that's the nature of "getting a bargain".....
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