Dissapointed buyer, item malfunctions experience?


I sold a nice CD player that functioned perfectly up to the time I shipped. Buyer plugs it in and only one channel works. Box looks like no mishandling occured during shipping.
I spoke to the buyer, ( really nice guy). I also felt really bad about the item not functioning properly. I was going to refund all ship cost and payment.

He actually wanted to keep the unit so we agreed to have the unit fixed at my cost and I pay for ship to and from authorized repair shop.

This is the first time I have had to pay to have anything fixed that I have sold. I have been lucky and should be grateful because every transaction is a gamble.

I am curious as to what others have done in this situation and what possible pitfalls might occur during the repair process.

What has been your experience and is there actually a set of rules we should follow when this happens?
thanks
Matt
shoe

Showing 1 response by rja

Unfortunately this could happen to anyone. Item works perfectly, packed and shipped, doesn't work on other end. Who knows what the package went through, even if there are no signs of damage. Good faith seller, good faith buyer. Good faith resolution should be achieved in a civil manner. First, seller should offer to accept return with other options such as repair up to buyer. Cost sharing should be negotiated as well. These are some of the drawbacks of avoiding retail prices. On a positive note, I think it works pretty well most of the time.
BTW: I don't cash check until I know item received by buyer and no problems.