He has moved to Bulgaria and has not returned calls,
emails, etc. for many months now....
Rlwainwright (System | Reviews | Threads |
Alex was at his Dixon, CA home in November and December as Fplanner2000
mentioned, and during that time he returned many emails (sent me one
unsolicited), filled back orders, and repaired my Denon 3910 (replaced the
laser assembly...a Denon issue, not an APL issue). He turned it around the
same day. He also offered to repair it at no charge, but I paid him anyway.
His customer service has been severely lacking during the past year, but it
seems perhaps he is turning this around.
I have no idea if he has permanently relocated to Bulgaria. He mentioned he
was coming back to the states in late Spring.
On a side note, Fplanner2000, it appears you have NWO SE upgrades in your
Denon, which I do not, therefore comparisons of our listening impressions
will undoubtedly differ.
Sorry for the hijack, but I thought it was important to offer some facts to set
the record straight as I know it.
Calling John Tucker has always worked better than emails in my experience
with him. He is likely busy getting ready for CES...with both his Exemplar
Audio line and his LSA Group collaborations.